TessituraTel S.p.A. - Textile Innovation Meets Telecom

At TessituraTel S.p.A., we are committed to protecting and respecting your privacy in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This privacy policy explains how we collect, use, disclose, and safeguard your information when you access or use our online platform.

Information We Collect
We collect personal data that you voluntarily provide to us when using our site, including but not limited to your name, contact details, company information, and other information necessary for the provision of our services related to custom textile pattern development, smart fabric manufacturing, telephone device production, telecommunications accessory design, product prototyping, and quality assurance testing.

Additionally, we may collect technical information automatically through your use of our site, such as IP addresses, browser type, operating system, and browsing behavior, to improve the performance and security of our services.

Use of Your Information
Your information is used for the following purposes:

To provide and manage the services you request through our online platform
To communicate with you regarding orders, inquiries, updates, and support
To comply with legal obligations and respond to lawful requests by public authorities
To improve and personalize our products, services, and website experience
To conduct internal analytics, quality control, and fraud prevention

Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds: your consent, performance of a contract, compliance with legal obligations, legitimate interests pursued by TessituraTel S.p.A. (such as business operations and security).

Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. We may share personal data with trusted service providers acting on our behalf for purposes connected to delivering our services, such as IT support, logistics, and quality assurance. These third parties are contractually obligated to protect your information and use it only for authorized purposes.

We may also disclose personal information if required by law, regulation, or legal process, or to protect the rights, property, or safety of TessituraTel S.p.A., our users, or others.

Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, resolve disputes, and enforce agreements. When data is no longer needed, it will be securely deleted or anonymized.

Your Rights Under GDPR
You have the following rights regarding your personal data:

Right to access and obtain a copy of your personal data held by us
Right to rectify inaccurate or incomplete information
Right to request erasure of your personal data under certain conditions
Right to restrict or object to the processing of your data
Right to data portability, allowing you to receive your data in a structured, commonly used format
Right to withdraw consent at any time where processing is based on consent
Right to lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise your rights, you may contact us at our physical address provided below. We will respond to your requests within the timeframe required by applicable law.

Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security protocols are regularly reviewed and updated to align with evolving industry standards.

International Transfers
If personal data is transferred outside the European Economic Area (EEA), we ensure that adequate safeguards are in place to protect your data in accordance with GDPR requirements.

Cookies and Tracking Technologies
Our online platform may use cookies and similar technologies to enhance user experience, analyze usage patterns, and support functionality. You may manage your cookie preferences through your browser settings.

Third-Party Links
Our site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from minors. If we learn that personal data of a minor has been collected without appropriate consent, we will take steps to delete such information.

Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or services. Any changes will be posted on our site with an updated revision date.

Contact Information
If you have any questions, concerns, or requests regarding this privacy policy or your personal data, you may contact us at:

TessituraTel S.p.A.
48 Via Torino, 2nd Floor
Milan, Lombardy 20123
Italy

We are dedicated to maintaining the trust and confidence of all visitors and users of our online platform and will handle your personal data with utmost care and transparency.